Hidden Pond Reservations
Travel Information: COVID-19 Update
Our thoughts go out to those affected around the globe by COVID-19 and the health and safety of our guests and community has been and continues to be our number one priority.
As we monitor the rapidly changing situation with COVID-19, we update our booking policies to give you more flexibility with your travel plans.
- Government Restrictions: For all regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds for all reservations scheduled to arrive through June 30, 2020.
- New / Existing Reservations: All reservations – even those described as non-cancellable (“Advanced Purchase”) – scheduled to arrive before April 30, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival.
- International Guests: We will continue to waive change fees or offer full refunds for all reservations through June 30, 2020.
We want all of our guests to feel safe, comfortable and confident during your upcoming stay. As seasoned hospitality and food & beverage professionals, we are taking precautions and preventive measures in line with World Health Organization (WHO), Centers for Disease Control (CDC) and Health and Safety Executive (HSE) recommendations along with State, Federal and local guidelines to ensure that a clean, safe, healthy environment is provided for our guests and staff.
Please be assured we always adhere to best practices and highest standards to ensure that any and all commonly touched surfaces throughout the hotel is thoroughly washed, cleaned, and sanitized throughout the day. Proper handwashing is also of paramount importance in the prevention of spreading germs, and we will continue to remind our guests and be vigilant with staff about these basic hygienic principles.
Whether you are traveling now or in the future, we want you to know that your safety and well-being, and serving you, are very important to us. Whenever you arrive for your next stay with us, we are waiting to welcome you. Please contact us at 888-967-9050 or by email at email@example.com if there’s anything we can do to assist you. Please note we are experiencing a high volume of calls and emails and thank you for your understanding and patience.