Hidden Pond Hotel Reservation Policies
Reservations: Reservations for Hidden Pond can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.
Deposit and Payment: All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check and gift certificates issued by Hidden Pond and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking. The following structure applies to calculate a deposit:
- 1 night: Full amount (including taxes and fees)
- 2+ nights: 50% of the total amount (including taxes and fees), with the remaining balance due 30 days prior to your arrival.
- Advance Purchase requires payment in full at time of reservation, including taxes & fees
Cancellation Policy: We are a small but luxurious Kennebunkport hotel; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, we require a minimum of 30 days’ notice to receive a refund of your deposit, less a $100 administration fee. Should you cancel within 30 days of your arrival date, your reservation is non-cancellable and non-refundable, and the full payment will be forfeited.
Please note, guests are always welcome to send a friend or family member to take their place as a guest of Hidden Pond.
Minimum Stays: 3, sometimes 4 night minimum stays are required during peak season and for all major holiday weekends. If our availability allows for a one night stay we may make an exception to the minimum stay policy.
Additional Persons/ Traveling with Children: All Bungalows are adults-only and are quoted for double occupancy. Two-Bedroom Cottages & Treetop Lodges can accommodate up to five (5) guests. Please note, Hidden Pond can provide a pack-n-play free of charge; standard cribs are available for an additional charge of $35 per night
Check in/out: Check-in is guaranteed by 3:00 PM. Please contact the hotel prior to arrival if you would like to request an earlier check in time. Should you arrive after the desk has closed, please call the front desk for instructions on how to retrieve your room key. Check-out time is prior to 11:00 AM. Late check-outs are based on availability and may incur an additional fee.
Pet Policy: Our property cannot accommodate pets. However, we would be happy to recommend a kennel in the Kennebunkport area.
Smoking: Hidden Pond is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.
Alcohol: Due to Maine State Law, only “Hotel Served” alcoholic beverages can be consumed in public areas. If you wish to bring alcohol it can only be consumed in the privacy of your room.
Gift Cards: Purchase a Kennebunkport Resort Collection Gift Card!
Front Desk Hours: Front desk hours are 8:00 AM – 6:00 PM. We recommend guests contact us via email at email@example.com outside of normal business hours.