Policies

Rates

Nightly rates include a bakery basket delivered each morning to your cottage, afternoon tea and refreshments as well as the unlimited use of all Hidden Pond amenities including our exclusive Beach Safari Program, and of course full access to our dedicated team. Rates do not include a 7% Maine State lodging tax.

Reservations

So that we may devote our full attention to our guests, accommodations are by reservation only. For more information or to reserve your Hidden Pond experience, please call: (888) 967-9050.

Payments

A 50% deposit is due at the time of booking. Your deposit will be processed immediately upon booking with the balance due 30 days prior to arrival. If your reservation is made within 30 days of your intended stay full payment is required at the time of booking.

Forms of Payment

We accept Master Card, Visa, Discover and American Express.

Cancellations

Once you have secured your reservation with a deposit, you are fully obligated for your entire stay. If, for any reason, you must cancel your reservation, we will gladly refund your deposit with at least 30 days notice, less a $50 administrative fee. If you must make a last minute cancellation, we will return your payment as long as we are able to rent your cottage to another guest over the entire reserved period. We will make every effort to re-rent the cottage and return your payment.

Please note: There are no exceptions to our cancellation policy, whether it be for reasons of sickness, family emergency or weather. As such, we recommend that you purchase travel insurance. For insurance information, please visit: www.insuremytrip.com

Arrival & Departure

Our check in time is between 3 p.m. and 8 p.m. Should you arrive earlier, you are welcome to enjoy our facilities until your accommodation is ready. Late check in is by appointment only. On the day of your departure, we kindly request that you vacate your cottage no later than 11 a.m. If you wish to linger on into the afternoon, we would be happy to store your luggage.

Pets

Unfortunately, we cannot accept pets at this time. If you would like to bring your four-legged friend, there are great vacation getaways for them as well: www.snazzypet.com

Gift Certificates

We are happy to offer gift certificates for the Hidden Pond experience. Click here for more information.